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Evidence Guide: AHCMER302A - Provide advice on hardware products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER302A - Provide advice on hardware products

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer needs

  1. Appropriate interpersonal skills are used to accurately identify customer needs.
  2. Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.
  3. Available products are matched to customer needs.
  4. Knowledge and understanding of hardware products is actively and regularly researched and updated from authoritative sources.
Appropriate interpersonal skills are used to accurately identify customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available products are matched to customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Knowledge and understanding of hardware products is actively and regularly researched and updated from authoritative sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product advice

  1. Advice that addresses customer needs is provided to customers in a timely and professional manner.
  2. Products that may meet customer needs are appropriately exhibited to customer.
  3. Alternative and additional products and services are suggested as necessary.
  4. Customers concerns and questions are addressed sensitively in line with enterprise requirements.
Advice that addresses customer needs is provided to customers in a timely and professional manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Products that may meet customer needs are appropriately exhibited to customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative and additional products and services are suggested as necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers concerns and questions are addressed sensitively in line with enterprise requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

advise customers as to the range of products available for their specific application/environment

engage with and give advice to customers

ensure that the advice, product type, application and suitability are understood by the customer

encourage add on sales

organise the demonstration of products

represent the enterprise in a professional manner when dealing with customers.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Required Skills and Knowledge

Required skills

communicate using a range of interpersonal skills, including questioning and attentive listening skills

relate to people from a range of social, cultural and ethnic backgrounds, and of varying physical and mental abilities

assess and demonstrate cost benefits

research supplier information

safely lift, carry and handle products

use literacy skills to read, interpret and follow organisational policies and procedures, follow sequenced written instructions, record accurately and legible information collected and select and apply procedures for a range of tasks

use numeracy skills to estimate, calculate and record routine workplace measures

use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

customer service and selling techniques

systems and procedures for the safe handling of products

enterprises business values, structure, products and services

industry terminology for products

requirements of local or specific customers

relevant requirements of Occupational Health and Safety (OHS), industry, fair trading, trade practices, sales of goods, public liability and environmental legislation.

Range Statement

The range statement relates to the unit of competency as a whole.

Advice may include:

advice on building products such as:

timber

cement

colorbond

galvanised

zincalume

fibrous cement cladding

roofing materials

insulation and damp-proofing materials

pre-fabricated buildings

small hardware items.

advice on irrigation and stock water supply systems.